Cookie Policy
Cookie Policy
This Cookie Policy explains how Koombo uses cookies and similar technologies to operate our platform, improve service quality, and respect your choices. We aim to be transparent, privacy-conscious, and compliant with the Ghana Data Protection Act, 2012 (Act 843), applicable GDPR principles, and relevant ePrivacy requirements.
1. What are cookies?
Cookies are small text files stored on your device when you use a website. They allow the site to remember information such as your preferences, login state, and product browsing activity.
2. Why Koombo uses cookies
Koombo uses cookies to keep the platform secure, support core commerce features, remember your preferences, understand user behavior, and improve our services. We only use the minimum necessary cookies and we provide clear choices for optional categories.
3. Strictly necessary cookies
These cookies are required for the platform to function. They support authentication, session management, browser security, CSRF protection, shopping cart operations, checkout security, and essential product or seller workflows. These cookies cannot be turned off.
4. Functional cookies
Functional cookies remember user preferences such as language, region, and personalization choices to improve the shopping and browsing experience. These are optional and can be enabled or disabled in the cookie settings panel.
5. Analytics cookies
Analytics cookies help us better understand platform usage, user journeys, product discovery, and performance trends. These are only enabled when a user accepts the analytics category.
6. Marketing cookies
Marketing cookies are reserved for advertising personalization, conversion measurement, retargeting, and related campaign analysis. They are disabled by default and require explicit user consent.
7. Third-party cookies
The current Koombo frontend includes a native Shuri AI shopping assistant that may use functional support cookies when enabled in the cookie manager. No Google Analytics or Meta Pixel scripts are active in the current app configuration, so no claims are made about those services unless they are intentionally added and configured later.
8. How users can manage preferences
You can manage your preferences at any time by using the Cookie Settings link in the website footer. You can accept all cookies, reject optional cookies, or customize individual categories.
9. Withdrawing consent
You can change or withdraw your consent at any time from Cookie Settings. If you reject optional categories, strictly necessary cookies remain active because they are required for platform security and essential functionality.
10. Consent retention
Consent preferences are stored locally on your device and retained for up to 365 days unless you update your settings or the policy changes materially. After that period, the consent banner will reappear and request fresh consent.
11. Contact and review
If you have questions about this Cookie Policy or your privacy choices, contact Koombo through the privacy or support channels available on the site. We may update this policy as our platform or third-party services change, and those changes will require fresh consent if they materially affect the cookies or tracking we use.